Our Strategy
We have taken steps to strengthen our position as the first choice provider of personal debt solutions in Scotland. It is our intention to build on our market position.
We have established our Newtomorrow call centre and website and this service is starting to deliver a regular flow of revenue opportunities. This service is available to affinity partners, lenders, intermediaries and debtors looking for a professional and caring approach to finding the appropriate solution to an individual's financial problems.
We continue to adopt an approach which seeks to balance the interests of debtors and their creditors. We will also continue to be selective about those cases we take on, operating stringent minimum acceptance criteria. As a consequence, we expect to continue to enjoy low case failure rates and also to pay a higher than average dividend to creditors.
We have expanded our network of work providers on the back of excellent service delivery and our unique geographical coverage of offices in Scotland, which allows us to carry out effectively and efficiently the face to face interviews which we are required to offer to debtors. We believe these interviews are a major factor in helping us to achieve low case failure rates and high dividend returns.
In the coming year our strategy is to broaden the range of our services by the acquisition of quality debt solutions providers in complementary areas and by the in-house development of additional debt solution services. Our aim is to be able to offer a full suite of debt solutions in-house, enabling us to benefit from the broad range of opportunities and efficiency savings this “multiliner” approach presents.
We anticipate a growth in the number of corporate insolvency appointments in Scotland in the coming year as the effect of interest rate increases impact on personal expenditure and we shall position ourselves to take advantage of this upturn.
The key drivers of our business are the high level of personal debt in the UK, our excellent relationships with lenders and work referrers, our outstanding reputation for quality and professionalism and our expanding customer base. These all remain positive.